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Important notes

PORCELAIN AND CERAMIC TILES

Porcelain and ceramic tiles come with different batches/shades, this should be checked before installation. After tiles are installed no claims will be processed.

We recommend that you allow 5% wastage for damage that could be caused through transport and a further 10% during fitting. Tilers will normally use any chipped tiles for off cuts.

Always keep few tiles or a box spare, just in case of any leak or breakage you will have tiles to replace in the same shade. Otherwise after the time it could be extremely hard to find same batch or even impossible.

NATURAL STONE TILES

Tiles made of natural stone come with a slight variation in colour which is perfectly normal.

The variation in colour usually enhances the natural aesthetics of the stone.

We make every effort possible to select consistent colours and maintain batch consistency in our selection of tiles.

We recommend that you allow 5% wastage for damage that could be caused through transport and a further 10% during fitting. Tilers will normally use any chipped tiles for off cuts.

Small chips and markings are deemed the industry norm and are fully acceptable and should be used. If tiles are specified as “filled” this means that the tiles are filled with cement resin filler. It is possible that with wear movement in the substrate may occur and this also the industry normal.

PREPARATION OF TILES

Natural Stone tiles come straight from our factory there is every chance that they will be delivered damp. This is due to the cutting process. If this is the case with tiles that you have purchased then allow them to dry completely before laying them. Allowing them to dry will identify any possibility of extreme colour variation.

Tiles which require sealing should be sealed twice, before grouting and after.

Adhesive should be always applied correctly. Please make sure that back of the tile is completely covered with adhesive.

Grout gap on the floor is 3mm minimum allowing for the movement. Any claims with smaller gap will not be processed.

To keep the grout look always fresh the grout protector should be applied, this prevents stains and mould getting into it.

PVA shouldn’t be used as a Primer for your walls; any claims in that case will not be processed. (Ultra Tile Primer available in any of our stores)

Clean your tiles with LTP cleaners (available in any of our stores). Cleaners which are containing acids might damage your tiles and your grout.

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