Covid-19 Service Update

This page will be regularly updated with information on our store openings and delivery services.

To our valued customers

At TilesDIY we have been looking out for our customers, colleagues and their communities for many years and during the COVID-19 outbreak, we continue to make this our priority.

Following the latest announcement, all stores will close temporarily from today, Monday 23rd March, until further notice.

If you’ve recently placed an order with us and/or are expecting a delivery, please be aware that this will take longer than advised to fulfil. We will keep you updated with our progress, and expected lead times too.

We’d like to apologise to our customers for the inconvenience, and thank you for your support during these unprecedented times.

We want to do all that we possibly can to help you during these challenging times. Our Customer Services team are working as normal and can be contacted via our live chat facility on our website or by emailing between 9am – 5pm Monday to Friday.


In order to support the national effort to contain the coronavirus (COVID-19) all our branches except Ilford are currently closed.

To support our country's essential services from Monday 30th March we will be taking orders and running deliveries from our Ilford store ONLY (480 Ley Street, IG2 7BZ.)

All other store enquiries are being diverted to our Ilford store (Call 020 8518 5929)

We will be strictly observing social distancing. Deliveries will be dependent on our customers upholding these principles. The health of our staff, customers and community is our first priority and we are committed to playing our part in preventing the spread of the coronavirus.

Check our website and social media for updates. Thank you for your support during this time.




Customer Service:

0208 340 7060

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© 2019 by Tiles DIY. Registered Company Stonecrest Marble Ltd.