Refunds can be made provided your goods are returned as sold within 28 days of the receipt date.
This applies to:
Full packs of stocked tiles
Full packs of special order tiles (20% restocking charge will be applied)
Refund will not be processed without the original till receipt
Single tiles will not be refunded
During out promotions there may be additional terms and conditions applied to our refund policy (please ask a member of staff for details)
All items should be unpacked and inspected as soon as possible. Should you have any questions at this stage or find any supply, shading or other faults, please contact your store immediately.
Before fixing products into place, please ensure you or your tiler are satisfied that the products supplied are correct and as ordered.
Please note that once the products have been fitted we will be unable to refund, exchange or compensate fixing or re-fixing.
BY PURCHASING A PRODUCT FROM US YOU AGREE TO THIS REFUND POLICY
If you are looking to open a wholesale or trade account, please email us at firstname.lastname@example.org.
Credit / Debit Cards - We do not accept American Express
Bank transfers (Please ask instore for our bank details)